FAQs

If you don’t see your question answered here – get in touch! We will do our best to get back to you with an answer as soon as we can.  

  • Do you accept food donations from the community?

    Yes! We accept non-perishable items, baby formula & toiletries that are unopened and within their best before dates. For more information you can read our Donate Items page.

  • Do you accept bulk donations from food suppliers and producers?

    Absolutely! We go through a LOT of food every week and welcome bigger donations of non-perishables, frozen, fresh produce as well as toiletry and hygiene items. Please get in touch to see how your organisation can assist.

  • Are your staff paid?

    No! We are amazingly 100% volunteer run so all money raised goes directly to purchasing food and other essential supplies. If you would like to volunteer with us you can find out more on our Volunteer page. We can’t wait to hear from you!

  • Can I come and get food without a referral?

    No, all clients must be referred by a support service to ensure they are receiving all the assistance they need to get back on their feet.

  • How do I get referred?

    If you are experiencing food insecurity there is help available. Talk to your social worker or support service about accessing emergency food relief. Some agencies will provide in-house food relief, whereas others will refer clients to other organisations for assistance. If your support agency is not yet a referral partner of Nourishing Neighbours, enquires can be made on our referral page.

  • Do I need to make an appointment to pickup food?

    Yes, our service is strictly by appointment only so clients can be assisted without delay and with appropriate care. We appreciate your punctuality so our volunteers can plan their day and so other clients can attend at their booked time without delay. Weekly appointments can be made in our online client booking system.

  • I need to cancel my appointment

    To cancel an upcoming appointment login to your client account, select the appropriate appointment and choose to cancel.

    We appreciate if cancellations are done ASAP  to ensure spaces are available to other clients requiring emergency food relief.

  • Do you deliver?

    No we do not provide delivery, but you are welcome to have family, friends or a neighbour pick up your order. Support workers are also able to pickup on behalf of their clients, or a SHEBA/UBER driver by arrangement.

     

     

  • How often can receive food relief from Nourishing Neighbours?

    Once referred clients are able to book weekly appointments,  ensuring they have access to fresh food, non-perishables and essentials every week.

  • How long can I come to Nourishing Neighbours?

    Referrals to Nourishing Neighbours can be for periods of up to 3 months.  In extreme cases an application can be made by social workers for an extension of food relief.

    Applications are assessed on a case by case basis, taking into consideration family income, progress made, goals achieved and level of engagement with financial counsellors.